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Your Number Has Successfully Ported... What's next?

5 min. readlast update: 08.06.2025

Your Number Has Ported Successfully. What's next?

Depending on how you plan to use our service there are different paths you can take. Inbound and outbound calls, Call forwarding, Voicemail, these are only some of the most common scenarios. 

Here are some guidelines for you to get started with our service, including an introductory video from our CEO David Rouleau, containing this and more information. 

https://youtu.be/Z2hpR1RoewY 

 

Accessing your device’s Configuration 

  1. To configure your A.T.A device with VoIP.ms, you'll first need access to its configuration web interface. To find instructions on how to access the web configuration of your device, please find your model in our Wiki page at: https://wiki.voip.ms/article/ATA_Devices 
     

  1. If you don’t know the user and password to access, you will probably need to factory reset the device to restore the device to its default values. The factory reset method depends on the device. 
    Typically, to factory reset you need to press the reset button behind the device until the light flashes or turn off. Then let the button go and wait a few minutes. 
    We offer multiple different device configuration guides at https://wiki.voip.ms/article/ATA_Devices where you will find configuration and factory reset instructions. 

 

Configuring Outbound Calls 

  1. After completing the configuration of your device, you should be able to confirm its “Registered” status in green from the customer portal home. You should also be able to dial 4443 and connect to our echo testing system recording, which confirms you are successfully connecting with our network. 
     
     
     

  1. Next, you need to configure your caller ID number to be able to connect real calls. If using the main account (six digits username), from your customer portal head to Main Menu > Account Settings > General Tab. 
    Here, go to the section “CallerID Number” and select the option “Use one of my DIDs”. Now that your number has ported, it will show as available in the list. 
    Finally, click on the apply button and you are now ready to make some calls. 

 

 

If you are working with a subaccount, please click on this Caller ID wiki article to find more information about configuring subaccounts. https://wiki.voip.ms/article/Caller_ID 

 

Configuring Inbound Calls 

To receive incoming calls properly, you'll need to set your DID phone number on the same server you are currently registering your device to. This is done by heading into DID Numbers menu > Manage DIDs. Click on the orange pencil icon    to edit your DID number.  

  1. From the Routing Settings, select the SIP/IAX option. This will route the incoming calls to your main SIP account, configured in your device. 
     
     

  1. Choose the Point of Presence to match the same server you used for the device’s configuration. 

 

  1. Click the button “Click here to apply changes” at the bottom of the page to save the configuration. Your number is now ready to accept incoming calls. 

For more options to configure your number or to direct incoming calls to a subaccount, please check our wiki guide at: https://wiki.voip.ms/article/Manage_DID 

 

Configuring a Call Forward 

You can configure a Call Forwarding for your number to automatically redirect all calls to another number of your choice.  

  1. From your customer portal, go to DID Numbers Menu > Call Forwarding. 

  1. Click “Add Forwarding” button to create a Call Foward entry. 

  1. In the field “Phone number” write the number where you will redirect all your calls and click on Save button. The rest of the fields are optional. 

  1. Next, go to DID Numbers menu > Manage DIDs, and click on the orange pencil button    to edit your number.  

  1. From the Routing Settings, select Call Forwarding option and choose the entry previously created from the list. 

     

  1. Once done, save the changes at the bottom of the page. 

For more information about the Voicemail, please check out our wiki guide at: https://wiki.voip.ms/article/Call_Forwarding 

Configuring a Voicemail 

You can create a new Voicemail for free to direct your callers 

  1. From your customer portal, go to DID Numbers Menu > Voicemail 

  1. Click “Create New Voicemail Account” button to add a new Voicemail entry. 

  1. Complete the fields, Voicemail Number, Name, Password, and click on “Create Voicemail” button to save the changes. The rest of the fields are optional. 

  1. Next, go to DID Numbers menu > Manage DIDs, and click on the orange pencil button    to edit your number. 

  1. Scroll down to section Voicemail Associated with DID, and select your Voicemail entry from the list. 

     

  1. Once done, save the changes at the bottom of the page. 

For more information about the Voicemail, please check out our wiki guide at: https://wiki.voip.ms/article/Voicemail 

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If you need help or have any questions, our support team is here for you. 
Support@voip.ms 

Thank you for choosing us! 

Best regards, 

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